Best Practices in Guest Loyalty

May 2021 Virtual Meeting (May 20, 2021) · Tom Teesdale, ilani

This presentation builds an understanding of a multi-channel approach in using your guest data to incent visitation and drive incremental revenue to achieve year-over-year same-store sales.

Mr. Teesdale will present proven best practices and evolving solutions in guest loyalty. Mr. Teesdale joined ilani as the Vice President of Marketing in 2016. ilani, is the Pacific Northwest premier gaming, dining, entertainment, and meeting destination. With nearly 400,000 total square feet, ilani includes 100,000 square feet of gaming space with more than 2,500 slots and 75 gaming tables; 15 different restaurants, bars, and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.