Being Brilliant on the Basics
Retail has always been about execution. You can do a great job with one customer but how to do it every time so they choose you over a competitor?
Join Bob Phibbs, the Retail Doctor as he unlocks how to become the store of choice, the trends propelling retail, and how to increase your incremental sales. You'll leave with a way to build hope in yourself and your crew for the new possibilities in 2021.
Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and motivational business speaker. In 1994, Phibbs founded his retail consulting company, The Retail Doctor, and created SalesRX, a strategic and done-for-you virtual training. The firm specializes in working with retailers and brands who want to sell their merchandise more profitably. His clientele has included many of the Fortune 500, Aramark, Bernina, Brother, Hunter Douglas, Land O’Lakes, Lego, MasterCard, Omega, Paul Mitchell, Poolcorp, T-Mobile, Trek, Vera Bradley, and Yamaha.
The video on this page is an excerpt from a much longer presentation. The full-length presentations for this and other TCSA events are available to TCSA Members.