July Webinar
From Reaction to Response: Navigating Emotions, Fear & Anxiety at Work
*Available to Tribes who are not (and have not been) TCSA members (or sponsors).
Stressful conversations, pressure-filled decisions, and emotional triggers are part of every workplace. But how you respond—rather than react—can shape your leadership, your team’s morale, and your store’s success.
Fear and anxiety often go unspoken in Tribal enterprises, but they affect everything from communication to decision-making. This session will help you better recognize and regulate emotional responses in yourself and others—giving you tools to stay grounded, responsive, and clear, even under stress.
Led by coach, trainer, and former IBM executive Sue Davis-Westmoreland, this course is designed for Tribal c-store professionals who want to lead with emotional clarity, resilience, and confidence.
Learning Objectives
By the end of this course, participants will be able to:
- Distinguish between fear, anxiety, and stress and how they show up at work
- Identify common emotional triggers and root causes of stress
- Apply real-time strategies to regulate emotional reactions and foster resilience
Course Agenda
Module 1: Decoding Fear, Anxiety & Emotional Stress
- Definitions and distinctions: fear, anxiety, and stress
- How emotions affect decision-making, productivity, and relationships
- Common workplace triggers
Module 2: Tracing the Root Causes
- Understanding the origins of fear and anxiety
- Recognizing the signs—physical, emotional, and behavioral
- How unresolved emotion impacts team dynamics and performance
Module 3: The Power of Thought & Regulation
- Reframing unhelpful thoughts through simple cognitive tools
- Emotional labeling and grounding techniques
- Building personal rituals for focus and calm
Module 4: Applying It at Work
- Navigating emotional moments in meetings and customer interactions
- Assertive communication for emotional clarity
- Building team resilience through awareness and authenticity
Register by 10:30 on July 16