Attract & Retain Your Star Employees

Not yet a TCSA member? Your first meeting is FREE.*

*Available to Tribes who are not (and have not been) TCSA members (or sponsors).

Do you have hidden talent on your team, but you're not sure how to find it? Maybe you know who your all-star employees are, but you're not sure how to support them. Join us for a powerful day of information and tools.

Event Description
The industry talks about employee engagement, but what does that mean and how do we use that information to retain our star employees? 123 million workers (1 out of 3) in the United States are not engaged at work, killing service to your customers, reducing productivity, and affecting profitability. We will provide you with the tools to take you from where you are today, to where you need to be. Drive apathy from your organization and create a workforce that is motivated to want to come to work each day. Here are some of the topics covered:

Identifying pain points
Aligning your workforce
Top engagement opportunities
Building independence, not dependence
Leadership behaviors that build and erode trust

Member Mixer (5/18 @ 5:00 pm)
Talking Cedar (Grand Mound, WA)

Member Meeting (5/19 @ 9:00 am)
Great Wolf Lodge (Grand Mound, WA)

MEETING AGENDA
— Pacific Time Zone —

(Tradeshow open for set up on Wednesday (5/18) all day, and Thursday (5/19) before 9am. Tradeshow runs concurrently with the membership meeting on Thursday.)

8:50 - 9:00 am: Pre-show
9:00 - 9:30 am: Welcome, Bob Iyall
9:30 - 10:30 am: Brad Worthley (presentation and Q&A)
10:30 - 10:45 am: Morning Break
10:45 - 11:45 am: Mel Kleiman (presentation and Q&A)
11:45 - 12:45 pm: Lunch Break
12:45 - 1:45 pm: Curt Archambault (presentation and Q&A)
1:45 - 2:45 pm: Lindsay Boccardo (presentation and Q&A)
2:45 - 3:00 pm: Afternoon Break
3:00 - 4:00 pm: Brad Worthley (presentation and Q&A)
4:15 - 4:30 pm: Wrap up, Bob Iyall, Raffle

$250 Raffle
The details are coming soon, but you won't want to miss your opportunity to win $250. Stay tuned!

Tradeshow
NEW! The board has decided to open the tradeshow to all businesses to showcase their products in our 6th annual Vendor Tradeshow!

Once again, all Native-owned and operated businesses are welcome to participate at the same fee of $250. All other businesses are welcome for a fee of $1,000.

Space is limited and will be filled on a first-come-first-served basis. The 8' table includes two representatives.

This is a great opportunity to share your products and services with tribal retailers who are proud to serve our communities.

Tradeshow Registration

Hotel Suites

Reserve your room here, or call Reservations at 866-941-9653.

Make sure to reference our Group Code: 2205TCSA_001.
Cutoff date: April 18th, so book early!Family Suite - $119 plus tax per night

Date

Thursday, May 19, 2022

Time

9:00 am–4:30 pm (Pacific)

Format

In-person + Virtual

Who

Members + Sponsors

Fee

Member: Free
Non-member: $150*

Location

Great Wolf Lodge
Grand Mound, WA

Registration closed

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Member Spotlight

Brad Worthley

Customer Service, Leadership & Motivational Expert

Profile+

Brad Worthley is an accomplished business consultant with over 46 years of management experience. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world since 1991. He has authored four books and produced numerous training videos and audio programs with experts such as Zig Ziglar, Jim Rohn, Brian Tracy, John Maxwell and others. Brad is always the highest rated speaker at any event in which he presents at and is best known for his signature session titled “Exceeding Customer Expectations” which is the title of his first book. This session was voted as one of the top two keynotes in the world. Brad and his wife, Melanie, have four amazing adult children and three fabulous grandchildren. In his spare time, Brad enjoys golf, boating, traveling, wine and seeking adventure.

Presentation+

Exceeding Customer Expectations

This session was voted one of the top two seminars in the world by the Meeting Professionals International Association.

Organizations can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? We will entertain you with great stories and hilarious examples of organizations that step out of the box and find ways to “Wow” the customer.

You will learn about how customers create their perceptions of you, your employees, and your organization. Learn why exceeding customer’s expectations is as simplistic as changing one or two behaviors and being consistent with those behaviors. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level.

Topics include:

Examples of “Exceed”
The Power of the Customer’s Name
Three Customer Experience Levels
Minds Are Like Parachutes
Creating Emotional Attachments
TLC = Think Like Your Customer

Mel Kleiman

Founder, Humetrics

Profile+

Mel Kleiman is passionate about one thing, helping companies and managers Hire Tough, So They Can Manage Easy.

For over 30 years, Mel has provided simple, easy-to-apply, common-sense tools, training programs, and systems to help organizations recruit, hire, retain, and engage STAR frontline employees who will help them build their bottom line.

Mel is known for his consulting services, high impact presentations, and the unique tools he has developed to make the hiring and retention of STAR* employees easier. Mel has also written seven books, including the number one selling “Hire Tough, Manage Easy,” the key to hiring the best and avoiding the rest.

Presentation+

Winning the C-Store Industry's Fight for Frontline, STAR Employees

If you lose today's fierce fight for C-Store workers, you will also lose the long-term war for profits and growth.

That's because the bottom line is that your store is only as good as the people who work for you --- the people who create, control, and make up the sum total of every customer's experience.

This lively, interactive session will give you the specific tools, training, and techniques you and your managers need to win the battles and win the war for quality employees. By keeping the best employees and repelling the rest, Key take-aways include:

The number one retention tool that cost no money
Why you need a UEP and how to build one (unique employment proposition
And, most importantly, how to retain your STARS and keep them engaged

(*STARS are Self-motivated, Talented, Accountable, Reliable, and Stable.)

Curt Archambault

Vice President, People and Performance Strategies

Profile+

Curt Archambault, Vice- President of People and Performance Strategies, brings a real world perspective that connects with clients and participants in a way that motivates them to take the steps necessary to improve performance. The passion, energy, and unparalleled service that he models when working with clients, business partners, and key stakeholders results in tangible actions that lead to quantitative improvements to performance.

Curt Archambault has spent over 25 years in the training and hospitality industry where his career started in operations as a maintenance employee at the age of 16 years old. He has fulfilled every role from entry level employee to corporate training and development manager and every position in between playing a key role in developing and implementing performance-improvement projects. His background provides him the perspective that can assist in driving strategic change in an organization in a way that motivates the front line employee.

Curt Archambault is a member of the National Restaurant Association’s Certification Governing Board, Past- President of the Council of Hotel and Restaurant Trainers, and has been a well-received speaker at industry events including the National Restaurant Association Show, Multi-Unit Foodservice Operators Conference, Council of Hotel and Restaurant Trainers and the Society of Human Resources.

Presentation+

Building a STAR Team in a post-pandemic world

The single most untapped competitive advantage is teamwork. To gain this advantage, we must attract, train, develop and retain STAR team members. To do this, leaders must do things differently than what has “worked” in the past. We need to create a new norm and that happens when we understand the needs of those STAR team members.

The key takeaways from this session are that it will help participants understand what it takes in today’s employment environment to attract and retain high-quality staff. During the session, we will explore a model that may challenge some conventional thoughts and ideals in order to move forward. We can take lessons learned from 2020 and apply them to another crisis facing many businesses and that is the STAFFING crisis.

This session will support TCSA members by showing how meeting the needs of those we are looking to hire will translate into a business that:

Makes better, faster decisions
Taps into the skills and opinions of all members
Avoids wasting time and energy on politics, confusion, and destructive conflict
Avoids wasting time talking about the wrong issues and revisiting the same topics repeatedly because of a lack of buy-in
Creates a competitive advantage
Is more fun to be on!

Curt Archambault will present concepts based on the widely known Maslow’s Hierarchy of Needs and how this model should evolve recruiting, selection, onboarding, development, and growth practices. The overall objective of the event is to support the TCSA mission of “Tribes helping tribes lead the convenience-store industry through peer networking, vendor partnerships, and member education.”

Lindsay Boccardo

Founder, Professional Speaker, Trainer, and Coach

Profile+

For more than a decade, Lindsay has been coaching, researching, and developing programs for millennials. Fascinated by the intersection of four unique generations in the workforce, Lindsay’s expertise now spans across industries and age groups to focus on creating meaningful experiences at work for Boomers, Gen X, Millennials, and Gen Z alike.

As a nationally recognized generational expert, Lindsay has partnered with organizations such as Cars.com, Thrivent, SHRM, and the Indiana Supreme Court, and works frequently with both college campuses and companies of all sizes around the country to enhance their effectiveness through building successful multi-generational teams.

Lindsay earned a degree in psychology and public communication from Syracuse University, and professional coaching certification through the International Coach Federation. She has been seen on WISH-TV, Fox 55 Fort Wayne (Indiana), and most frequently on her wildly popular live YouTube show, The Porch.

By providing education through one-on-one programs, group training, and keynote speeches around the country, Lindsay empowers organizations to maximize the talent of their diverse workforce and helps individuals find joy in understanding why every generation matters.

Presentation+

Every Generation Matters: Why Building Multigenerational Teams is the Future of Work

Generations misunderstanding each other is not a new problem. In fact, every generation thinks the one that comes after them is less competent, more entitled or harder to work with in the office.

The good news is that no one generation is broken.

According to a 2019 study, multi-generational teams with a range of 25 years or more from youngest to oldest meet or exceed expectations 73% of the time. Those with a narrow range of less than 10 years did so only 35% of the time. The future of work is truly about inclusion. Leadership acumen is measured by a person’s ability to transform diverse groups of humans into cohesive, effective, and compassionate teams.

In this interactive session, Lindsay will guide a conversation about generational differences over the four decades of employees in today’s workforce. Together, attendees will examine experiences they had growing up and how those directly affect their relationships at work.

In this session, attendees will learn:

Why the divide exists between different generations.
What factors actually play into generational tension in the workplace.
What future young employees will be looking for in your company culture.
How you can increase the positive impact of a multi-generational workforce in your business

Brad Worthley

Customer Service, Leadership & Motivational Expert

Profile+

Brad Worthley is an accomplished business consultant with over 46 years of management experience. He is also an internationally acclaimed leadership, customer service, and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world since 1991. He has authored four books and produced numerous training videos and audio programs with experts such as Zig Ziglar, Jim Rohn, Brian Tracy, John Maxwell, and others. Brad is always the highest-rated speaker at any event in which he presents and is best known for his signature session titled “Exceeding Customer Expectations” which is the title of his first book. This session was voted as one of the top two keynotes in the world. Brad and his wife, Melanie, have four amazing adult children and three fabulous grandchildren. In his spare time, Brad enjoys golf, boating, traveling, wine, and seeking adventure.

Presentation+

HOW TO RETAIN YOUR STAR EMPLOYEES

The industry talks about employee engagement, but what does that mean and how do we use that info to retain our star employees? 123 million workers (1 out of 3 workers) in the United States are not engaged at work; killing service to your customers, employee productivity, and profitability. We will provide you with the tools to take you from where you are today, to where you need to be in the fastest way possible. Drive apathy from your organization and create a workforce that feels motivated to want to come to work each day. Here are some of the topics covered:

Identifying Pain Points
Aligning Your Workforce
Top Engagement Opportunities
Building Independence, Not Dependence
Leadership Behaviors That Build and Erode Trust